Shipping policy

Here is your updated Shipping Policy, fully branded for dreamshop.global and calibrated to the shipping rules you established earlier (3–5 days preparation, 15–25 days delivery).

Shipping Policy
Thank you for shopping at dreamshop.global! We are dedicated to getting your squishy favorites into your hands as quickly and safely as possible.

Order Processing Time
All orders are processed within 3–5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a secondary notification once your order has been dispatched.

Note: During high-volume seasons (such as holidays or major sales), processing times may slightly extend.
Shipping Rates & Delivery Estimates
We offer flat-rate shipping based on your location and the weight of your package. Shipping charges for your order will be calculated and displayed clearly at checkout.

Standard Shipping Time: 15–25 business days.
Note: Delivery times depend on your location, carrier efficiency, and local customs processing.
Tracking Your Order
Once your order has shipped, you will receive an email confirmation containing your unique tracking number. Please allow 24–48 hours for the tracking information to update within the carrier’s system.

Customs, Duties, and Taxes
dreamshop.global is not responsible for any customs fees or taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the sole responsibility of the customer.

P.O. Boxes and APO/FPO Addresses
We do ship to P.O. boxes and military addresses; however, please be aware that delivery times may be extended for these locations due to carrier limitations.

Damages and Missing Packages
Damaged Items: If you receive an order that has been damaged in transit, please contact us immediately at serve429@dreamshop.global with photos of the damaged packaging and the product.
Lost Packages: If tracking shows “Delivered” but you have not received your package, please verify with neighbors or your local post office first. If the package remains missing, please contact our support team for further assistance.
Incorrect Address
Please double-check your shipping address during checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an insufficient address, the customer will be responsible for any additional re-shipping costs.

Email: serve429@dreamshop.global
Website: dreamshop.global